Returns, Refunds & Product Care

Start with the reason for the request.

Email support@moluqa.com before sending an item. Include the order number, the item and option involved, and whether the request concerns damage, a fault, an incorrect item or a change of mind.

Change-of-mind requests

You may request a change-of-mind return within 30 days after delivery. The item must be unused, uninstalled and in its original condition with packaging, instructions, accessories and safety seals intact. Approval depends on the condition and type of item. Return shipping for an accepted change-of-mind return is the customer's responsibility unless applicable law requires otherwise.

Damaged, faulty or incorrect items

Contact us as soon as reasonably possible. Describe what happened and provide relevant photographs when available. Keep the product and packaging while the issue is assessed. Do not continue using an electrical or heated item that appears damaged or unsafe.

Return instructions

Wait for the return destination and packing instructions before dispatching anything. The sender address on a parcel and any public business contact address are not automatic return destinations. Unauthorised parcels can be delayed or difficult to identify.

Furniture and bulky goods

Do not assemble or continue using an item if parts are visibly damaged or incorrect. Retain the cartons and protective materials while contacting us. Size and access limitations alone may be treated as a change of mind, so compare listed measurements with doors, stairs and the intended space before ordering.

Refunds and exchanges

After an approved return or product issue is assessed, we will explain the available resolution. An eligible refund is issued to the original payment method unless another lawful arrangement is agreed. Banks and payment services control when a processed credit appears. Original delivery charges are not normally refunded for a change of mind, but this does not limit mandatory rights.

Consumer protections

This page adds a practical return route and does not remove any non-excludable consumer guarantee or remedy. Customers in Australia retain rights under the Australian Consumer Law; customers in Canada, the United States and other applicable jurisdictions retain the protections that apply to their purchase.

For help, email support@moluqa.com.