Track Your Order

Find the tracking link

After dispatch, open the shipping confirmation email sent to the address used at checkout. Select the tracking link to view the latest carrier scan.

If tracking has not updated

Carrier updates can be delayed after dispatch or while a parcel moves between facilities. If tracking has stopped updating or you believe the parcel may be lost, email support@moluqa.com with your order number, tracking number, and delivery address.

Carrier investigation

We will check the shipment with the delivery carrier. Once the carrier confirms that the package is lost, we will dispatch a replacement at no additional charge within 3 business days.

Support

Customer Support: Available 24 hours a day, 7 days a week.