Refund policy

30-day return window

You may request a return within 30 days after delivery. Contact support@moluqa.com before sending an item. Include your order number, the item and variant, the reason for the request, and clear photos when the item is damaged, defective, or incorrect.

Eligibility

Items must be unused, in their original condition, and returned with all included parts, accessories, manuals, and original packaging. For hygiene and safety reasons, used personal-care products and items marked final sale cannot be returned unless they arrive damaged, defective, or incorrect. Statutory consumer rights remain unaffected.

Return address

Approved returns must be sent to: Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China. Do not send a return until support has confirmed the instructions.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping. If the item arrived damaged, defective, or incorrect, contact us before shipping so we can provide an appropriate remedy and return instructions.

Refunds

After the return is received, inspected, and approved, we will process the refund to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the funds.

Cancellations

Contact us as soon as possible. An order can be cancelled only before it enters processing or shipment. If it has already shipped, the return procedure applies.

Support

Customer Support: Available 24 hours a day, 7 days a week.