Shipping policy

Coverage and currency

MOLUQA ships to enabled destinations across Europe and North America, as well as China, Hong Kong, Singapore, Japan, Taiwan, and South Korea, when checkout displays an available delivery method for the selected address and products. Prices and shipping thresholds on this store are stated in USD.

Processing and delivery

Orders are normally processed and dispatched within 3 business days after confirmation. Estimated delivery is 5–15 business days after dispatch. Processing time is separate from transit time, and a fixed arrival date is not guaranteed.

Shipping rates

For the merchandise subtotal after discounts and before tax and shipping, orders below USD 36 are charged USD 6 shipping. Orders of USD 36 or more qualify for free shipping.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Carrier scans can take time to appear after dispatch.

Lost packages

If your tracking has stopped updating or you believe your package may be lost, please contact us at support@moluqa.com and provide your order number, tracking number, and delivery address. We will investigate the shipment with the delivery carrier. Once the carrier confirms that the package is lost, we will dispatch a replacement at no additional charge within 3 business days.

Delivery delays

Delivery estimates are not guaranteed when a delay results from circumstances beyond our reasonable control, including severe weather, natural disasters, disease outbreaks, epidemics, pandemics, or public health emergencies. If a delay results from an avoidable human or operational error attributable to us or one of our delivery partners, we will review the circumstances and may provide appropriate compensation or another reasonable remedy on a case-by-case basis. This section does not limit any mandatory consumer rights that apply to your order.

Address accuracy and import charges

Please check the delivery address before placing the order and contact us promptly if a correction is needed. Customers are responsible for duties, taxes, or import charges imposed by the destination unless checkout states otherwise.

Support

Customer Support: Available 24 hours a day, 7 days a week.